How can we help?

Guides for every part of running your fundraiser, from creating your first event to handing out rewards.

New here? Start with “Creating your first event” and follow the guide from start to finish.

Getting Started

Set up your organization, create your first event and get ready to take donations.

  1. Creating your first event
  2. Choosing a plan
  3. Finding your way around the portal
  4. Setting up payments with Stripe
  5. Your launch checklist

Your Event

Your event's details, look and web address, running more than one event, and changing plans.

  1. Editing your event settings
  2. Adding your logo and colors
  3. Web addresses and your main event
  4. Running more than one event
  5. Upgrading your plan

Grades and Classes

Organize your students by grade and class, for class standings, reports and friendly competition.

  1. Setting up your grade list
  2. Adding classes

Sharing Your Fundraiser

Your public pages: what families see, how to preview them, and how to get the word out.

  1. What families see
  2. Previewing your pages
  3. Sharing your pages
  4. Pages in Spanish

Donations

How giving works, what it costs, recording cash and checks, reports, payouts and refunds.

  1. How online donations work
  2. Understanding fees
  3. Recording cash and check donations
  4. Viewing your donations
  5. Reports and exports
  6. Getting paid
  7. Refunds and chargebacks

Rewards

Set prizes students earn as they raise more, and keep track of who has received theirs (Premium).

  1. How rewards work
  2. Setting up reward tiers
  3. Using the hand-out report
  4. Printing class lists

Team and Account

Bring in your team, choose what each person can do, and manage your organization and sign-in.

  1. Inviting staff and volunteers
  2. Admin and Editor roles
  3. Organization settings
  4. Signing in and resetting your password
  5. Belonging to more than one organization

Troubleshooting

Quick answers when something isn't working the way you expect.

  1. Common problems and fixes

Still have a question?

Try the frequently asked questions, or send us a message. We're happy to help.

Contact us