Upgrading your plan
If you need a feature your event's plan doesn't include, such as bulk adding participants, recording cash and checks, or rewards, you'll see a lock icon and a note saying which plans include it. An Admin can upgrade the event at any time.
How to upgrade
- Open the event's Overview and choose Settings.
- In the Plan section, choose the new plan. A table below it compares the plans.
- Choose Save.
The new features are available straight away.
Good to know
- Plans can only go up. Once an event is on a plan, it can't be moved to a lower one, so a plan's features can't be used and then dropped to pay less.
- Fees follow the donation. Donations made after the upgrade carry the new plan's platform fee. Donations already made keep the fees they were made with.
- Plans are per event. Upgrading one event doesn't change your others, and your next event can start on any plan.
Editors can't change plans. If you're an Editor, ask one of your organization's Admins.